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(For the right price, who wouldn't want this Gulfstream seat?) |
So why did DayJet & Co. fail at selling charter seats? And, probably more importantly, why are others companies still trying to get blood from the same turnip? Upon closer inspection, DayJet used the Internet to allow customers to propose when/where wanted to go; and, with the help of proprietary scheduling software (now part of DayJet Technologies), this data was aggregated - the end result being an air taxi flight with multiple disparate passengers. The Department of Transportation (DOT) has used the term "opaque aggregation" as another way of describing the PSOD concept. Single travelers propose their travel preferences but they can not see the preferences of other travelers. If they did, that might be interpreted as a scheduled flight - a huge no-no in the regulated world of air charter. DayJet's ultimate downfall may have been the result of the mystery surrounding the new booking process. Also, in the context of a deteriorating economy, DayJet was targeting an entirely new market segment - one that puts a premium on customer education.